Orders

How will I know if I placed my order successfully?

An order confirmation will be sent via email, it includes an order number and details of the order. Please remember to check Junk Email if you do not find a confirmation in your Inbox. If you’re unsure of whether your order was submitted, please cont

How can I find my order number?

Once you placed an order successfully, an order confirmation will be sent via email. The order number should be in the subject line, you can also find it on the top right corner of the email. It starts with # followed by a 4 digit numbers.

How can I modify or cancel my order?

Please contact us immediately via Live Chat or at [email protected] and specify the changes that you’d like to make. If you contact us within 1-2 hours of placing your order we may be able to stop or modify it. A new order confirmation w

When is my order shipped?

Most orders are shipped the next business day after they are placed. During busy periods such as the holiday season, orders may take 2-3 business days to ship. Depending on the shipping services you choose, orders are normally delivered within these

How can I track the status of my order?

If you have an account with us, login to your account using email address and password via “Log in” at the top right corner of Home Page. Under “My Account”, choose the order you want to track. On the order page, you can find the tracking # right abo

What if the item I ordered is out of stock?

You will be notified via email if we are unable to fill your order (or partial order). Refund will be issued to the original form of payment, on the same day the order (or partial order) is cancelled and usually reflects in 7-10 business days. You ca

I'm ordering a gift, how can I give you further instructions?

Please contact us via Live Chat or at [email protected] with any instructions regarding your order (note, gift receipt etc) and we’ll take care of the rest. Alternatively, you can also put this information in the note box at checkout.

What do I do if the packaging of the parcel I received is damaging?

We’re very sorry that about this, please contact us immediately via Live Chat or at [email protected] with details and pictures of the broken packaging. One of our customer service representatives will be more than happy to help and get

What is your policy on missing or defective items?

We’re very sorry that you received a defective item or missing an item, please contact us immediately via Live Chat or at [email protected] with details and pictures of the defective items. One of our customer service representatives wil