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<p>We&#x2019;re very sorry that you received a defective item or missing an item, please contact us immediately via Live Chat or at <a data-fr-linked="true" href="mailto:customer.service@clfashion.org" id="isPasted">customer.service@clfashion.org</a> with details and pictures of the defective items. One of our customer service representatives will be more than happy to help and get a solution for you.</p>

We’re very sorry that you received a defective item or missing an item, please contact us immediately via Live Chat or at customer.service@clfashion.org with details and pictures of the defective items. One of our customer service representatives wil

What is your policy on missing or defective items?

Orders

How will I know if I placed my order successfully?

How can I find my order number?

How can I modify or cancel my order?

When is my order shipped?

How can I track the status of my order?

What if the item I ordered is out of stock?

I'm ordering a gift, how can I give you further instructions?

What do I do if the packaging of the parcel I received is damaging?

I’ve forgotten my login / my password

How do I change the information on my account?

How can I check my AIMAMA Rewards points ?

My Account

Which size should I choose?

Can I use more than one promo code?

Products and Promotions

When will my order be delivered?

Where does Aimama ship to?

What shipping options are available?

What are the shipping fees?

Can I ship an order to a P.O. box?

Can I ship an order to multiple addresses?

Shipping

What is Aimama's Return Policy?

If I purchased merchandise from stores, can I return it to Aimama?

How do I get a return shipping label?

What is the usual turnaround time for exchange & returns?

How long does it take for refund to be processed?

How do I return an item I received as a gift?

Returns

What is your policy on missing or defective items?Updated a year ago