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Your login is simply your email address. To reset your password, please go to &#x201C;<a href="https://aimamaus.com/account/login" rel="noopener noreferrer" target="_blank">Log in</a>&#x201D; at the top right corner of <a href="https://aimamaus.com/" rel="noopener noreferrer" target="_blank">Home Page</a>. Click &#x201C;Forgot your password ?&#x201D; in the password box, enter your email address, then a link to reset the password will be sent to your email. &#xA0;

Your login is simply your email address. To reset your password, please go to “Log in” at the top right corner of Home Page. Click “Forgot your password ?” in the password box, enter your email address, then a link to reset the password will be sent

I’ve forgotten my login / my password

My Account

How will I know if I placed my order successfully?

How can I find my order number?

How can I modify or cancel my order?

When is my order shipped?

How can I track the status of my order?

What if the item I ordered is out of stock?

I'm ordering a gift, how can I give you further instructions?

What do I do if the packaging of the parcel I received is damaging?

What is your policy on missing or defective items?

Orders

How do I change the information on my account?

How can I check my AIMAMA Rewards points ?

Which size should I choose?

Can I use more than one promo code?

Products and Promotions

When will my order be delivered?

Where does Aimama ship to?

What shipping options are available?

What are the shipping fees?

Can I ship an order to a P.O. box?

Can I ship an order to multiple addresses?

Shipping

What is Aimama's Return Policy?

If I purchased merchandise from stores, can I return it to Aimama?

How do I get a return shipping label?

What is the usual turnaround time for exchange & returns?

How long does it take for refund to be processed?

How do I return an item I received as a gift?

Returns

I’ve forgotten my login / my passwordUpdated a year ago